Administration Officer – Laboratory Support

About the role

The Administration Officer (Laboratory Support) provides high‑quality administrative and client‑service support to the Biosecurity Sciences Laboratory. You will be the first point of contact for laboratory clients, handling enquiries, coordinating information and ensuring smooth communication between clients and lab staff.

Key responsibilities

• Respond to client enquiries via shared inboxes and provide professional service.
• Prepare invoices for laboratory testing and follow up on outstanding accounts.
• Assist with procurement of laboratory consumables and manage related paperwork.
• Maintain laboratory records and support quality‑management documentation for NATA accreditation.
• Contribute to internal and external review processes and quality‑compliance activities.

Required profile

• Motivated, well‑organised individual with strong attention to detail.
• Ability to work under pressure in a busy laboratory environment.
• Excellent communication and teamwork skills.
• Willingness to learn and follow established procedures.

Required skills

• Basic financial administration (invoice preparation, account follow‑up).
• Procurement and inventory support.
• Record‑keeping for quality management systems.

What we offer

• Opportunity to contribute to Queensland’s animal biosecurity and welfare outcomes.
• Collaborative work environment within a leading government agency.
• Professional development in laboratory administration and biosecurity.