Administration Officer – Fleet Management & Settlements

About the role

A family-owned fleet management organisation, with a small team of 15 people, is looking for an Administration & Customer Support Officer to support its Fleet Management and Settlements teams. The role sits at the heart of the business and combines administration, accounts and customer support. It is a temporary position starting as soon as possible, with the aim of converting to a fixed-term contract for 12 months. Hours are Monday to Friday, 38 hours a week, with 3 days in the office and 2 from home once training is complete.

Key responsibilities

• Process client reimbursements and lease settlements in the system
• Carry out end-of-lease account reconciliations
• Answer customer enquiries by phone and email and resolve disputes
• Send payout letters to customers and respond to payout enquiries
• Handle general administrative tasks and projects as needed

Required profile

• At least 2-3 years of experience in a similar end-to-end administrative role
• Experience in Novated Leasing or a similar financial services organisation is highly desirable
• Proven customer service experience
• Full working rights in Australia
• Availability to start around mid-November

Required skills

• Detail-oriented and able to grasp a variety of concepts quickly
• System and technology savvy approach

What we offer

• Hybrid working model
• Newly renovated office
• Additional work-from-home opportunities during school holidays
• Pay of 36-38 AUD per hour

Candidates apply through the recruiter with an up-to-date CV in Microsoft Word format.