Administration Coordinator

About the role

We are seeking an experienced Administration Coordinator to lead the administrative operations at Macquarie University Sport and Aquatic Centre. This senior‑level position oversees financial processes, customer experience and a small high‑performing team.

Key responsibilities

• Oversee all financial administration including direct debits, invoicing, billing, debt management and reporting.
• Lead, supervise and coach the administration team to deliver consistent, high‑quality service.
• Develop and implement pricing schedules that meet business and audit requirements.
• Manage escalated administrative and customer issues, ensuring timely resolution.
• Continuously improve systems, processes and procedures for efficiency and better customer outcomes.
• Provide expert guidance on confidential administrative matters and ensure compliance with EEO, WHS and governance requirements.

Required profile

• Relevant tertiary qualification or extensive experience in administration, operations or customer service.
• Proven experience leading, supervising and developing high‑performing teams.
• Strong financial administration experience in a complex or membership‑based environment.
• Demonstrated ability to improve processes and drive continuous improvement initiatives.
• Experience working within governance and compliance frameworks.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Microsoft PowerPoint

What we offer

• Competitive annual salary plus 12% superannuation.
• Complimentary gym access at the centre.
• Professional development opportunities and paid concessional days between Christmas and New Year.
• Staff wellbeing programs, discounts at Campus Life outlets and discounted corporate health insurance.
• Salary sacrifice options, full library access and paid parental leave.