Admin Team Leader Central

About the role

Children's Health Queensland is recruiting an Administration Team Leader for its Child and Youth Community Health Division, based in Brisbane. This frontline support role provides essential support for the delivery of services to children, young people and families, and leads an administration team covering Child Health Services, the Child Development Program and other clinical services in the division.

Key responsibilities

• Provide leadership and guidance to the administration team, promoting best practice for administration services and partnership with the division.
• Coordinate, manage and lead the workflow of administration staff, including rostering, payroll activities, workload management, arranging relief, performance planning and review, and ensuring duties are completed on time.
• Ensure administration support is efficient and effective, interpret procedures, develop work instructions and implement administrative systems aligned with divisional priorities under the guidance of the Administration Lead.
• Manage staff so that referral management, revenue optimisation, waitlists, bookings, cancellations and rescheduling are handled proficiently and on time using the relevant information systems.
• Maintain strong communication and negotiation with internal and external stakeholders to achieve divisional goals and deliver a high level of service.
• Conduct quality audits and monitor reporting systems, procedures and work practices to maintain professional standards and improve customer service.

Required skills

• Well-developed skills in Microsoft Office applications.
• Use of Smart Referrals Workflow Solution (SRWS), HBCIS, ESM, TIMS and PureCloud, and other hospital-specific software.

What we offer

• Opportunities for professional growth and development.
• Competitive remuneration with annual pay increases.
• 12.75% employer superannuation contribution and 17.5% annual leave loading.
• Salary packaging.

The position is permanent and flexible full-time. Applications are made online through the Queensland Health careers site; agency referrals are not accepted. The closing date is 4 November 2026.