APS4 Passport Case Officer

About the role

Randstad is recruiting APS4 Case Officers to join a critical operational team delivering high-volume identity and travel document verification in Brisbane. The initial contract runs until 30 June 2027. You will review complex documentation, assess supporting evidence against legislative frameworks, identify discrepancies and make accurate compliance decisions.

Key responsibilities

• Review complex documentation and assess supporting evidence against legislative frameworks.
• Identify discrepancies and make accurate compliance decisions.
• Handle time-sensitive cases with strict confidentiality.
• Provide clear service across written, telephone and face-to-face channels.
• Work on site in Brisbane CBD using secure government databases, case management platforms and document verification systems.

Required profile

• Proven experience in high-volume processing, document verification or case management.
• Strong attention to detail, with an eye for detecting errors or inconsistencies.
• Demonstrated customer service capability across multiple channels.
• Sound decision-making skills within structured legislative or policy frameworks.
• Australian citizenship (mandatory for baseline security clearance processing).

Required skills

• Microsoft Office proficiency.
• Quick adoption of complex secure systems.