Administration Assistant - Specialty Services

About the role

Crawford is hiring an Administration Assistant for its Specialty Services team in Brisbane. The role supports an experienced team of Loss Adjusters handling specialist claims, in a fast-paced professional environment where you will manage competing priorities and provide high-quality support to the team and its clients.

Key responsibilities

• Register new claims and maintain accurate claim files and systems
• Prepare and format reports, correspondence and client documentation
• Manage incoming enquiries by phone and email
• Provide diary management and scheduling support
• Prepare reports and invoices for insurers
• Support compliance, record management and general administration across the wider team

Required profile

• Previous experience in administration, legal administration, insurance administration or a similar professional environment
• Strong attention to detail, accuracy and document formatting skills
• Excellent written and verbal communication skills
• Strong organisation and time management, able to handle competing priorities and deadlines
• Desirable: previous experience in insurance, legal, financial services or professional services, and exposure to claims, insurance or loss adjusting environments

Required skills

• Confident use of multiple systems
• Microsoft Office 365

What we offer

• Hybrid working arrangements
• Ongoing learning and professional development
• A global organisation that invests in its people
• Long-term career opportunities across Crawford's national and global network