Accounts & Administration Coordinator

About the role

A leading international freight forwarder, specialising in import and export operations, is looking for a versatile Accounts & Administration Coordinator. The role combines accounts support, customer service and general administration and is based in Tullamarine.

Key responsibilities

• Handle customer and supplier enquiries by phone and email with prompt, professional support.
• Support accounts payable and receivable, including invoice processing, reconciliations and payment follow-ups.
• Process supplier invoices, check charges and enter data accurately into internal systems.
• Follow up on outstanding payments, customer accounts and supplier queries.
• Provide administrative support for daily freight forwarding operations, including documentation and data entry.
• Help with customer quotes, bookings and shipment enquiries, keeping customers informed about status and possible delays.
• Work with internal teams to resolve queries and keep operations running smoothly.

Required profile

• Previous experience in administration or customer service, within freight forwarding or logistics.
• Experience with CargoWise or a similar freight system is a must.
• Exposure to accounts payable and/or receivable, with an understanding of invoice processing and reconciliations.
• Strong customer service skills and confidence handling both customer and supplier enquiries.
• Attention to detail, organisational skills and the ability to manage competing priorities.
• Proactive, hands-on approach and ability to work collaboratively in a team.

The position offers a competitive salary package and the chance to develop skills in the freight forwarding industry. Interested candidates should apply through the recruiter, Blackbook Executive.