Account Manager, SME & Growth

About the role

As an Account Manager for SME & Growth, you will own the commercial relationship with a portfolio of ambitious Australian businesses, helping them derive more value from Airwallex’s financial operating system.

Key responsibilities

• Own and grow a portfolio of strategic SME and growth accounts, developing plans that drive retention, product adoption and revenue growth.
• Lead regular strategic customer engagements, including account planning sessions, business reviews and growth conversations.
• Identify, develop and close upsell, cross‑sell and expansion opportunities across Airwallex’s product suite.
• Maintain disciplined pipeline management and accurate forecasting in Salesforce.

Required profile

• 5+ years of experience in account management, relationship management or sales, preferably in SaaS, payments or fintech.
• Proven track record of exceeding commercial targets and delivering revenue or gross‑profit KPIs.
• Strong consultative selling, negotiation and stakeholder‑management skills.
• Exceptional verbal and written English and ability to communicate with technical, commercial and executive stakeholders.

Required skills

• Salesforce
• API integration knowledge