Account Manager - Client Success

About the role

Experian is looking for an Account Manager to drive client success, retention and growth across a portfolio. You will own the post-sale relationship, partner with clients to deliver measurable outcomes, and work closely with the Business Development team to build a pipeline.

Key responsibilities

• Manage and strengthen client relationships across a defined portfolio to drive retention and renewal outcomes.
• Generate new sales opportunities through proactive outbound engagement and timely inbound follow-up by call and email.
• Understand customer needs so that solutions delivered match client objectives.
• Collaborate with Solutioning, Product, Delivery and Data teams on solution design and implementation.
• Research accounts, map key stakeholders and build relationships at multiple levels.
• Partner with Sales Directors to build pipeline and identify upsell and cross-sell opportunities.
• Escalate client issues early and respond promptly to internal and external queries.

Required profile

• Early in your sales career, anywhere from zero to two years of experience.
• Commercially minded, curious and motivated by helping clients succeed.
• Quick rapport builder who takes a consultative, relationship-first approach.
• Comfortable in fast-moving environments and able to juggle several priorities.

Required skills

• Relationship-building, time management and prioritisation.
• Commercial instincts to spot upsell and cross-sell opportunities.
• Meticulous attention to detail in reporting, forecasting and renewals.
• Influencing skills with client executives and internal teams.
• Microsoft Office, especially Excel and PowerPoint.

What we offer

• Novated leasing and salary packaging.
• Compensation package with bonus and commission plan.
• Core benefits including an Experian shares discount and wellness program.
• Hybrid flexible work environment.
• Flexible time off, including volunteer time off, personal leave and paid holidays.
• 17 weeks of paid parental leave, family care leave and up to 5 days of study leave.