Desktop Support Technician

About the role

Join MedHealth as a Desktop Support Technician and manage the full lifecycle of end‑user computing devices, from setup to disposal. You will work closely with the TechBar and Service Desk teams to keep the organisation’s hardware running smoothly.

Key responsibilities

• Prepare, image and configure laptops to required specifications and deploy them to users.
• Set up devices for new hires during induction and securely wipe equipment for departing staff.
• Maintain accurate hardware asset records and keep the build room tidy and stocked.
• Extend device lifecycles through repairs, warranty claims and redeployment or responsible disposal.
• Collaborate with TechBar and Service Desk to prioritise hardware requests and coordinate deployments.

Required profile

• Basic understanding of Windows and Microsoft 365 environments.
• Familiarity with laptop imaging and deployment processes.
• Experience with physical maintenance and upgrades of laptops.
• Strong attention to detail, organisational skills and ability to meet deadlines.
• Good customer service and communication abilities.

Required skills

• Windows operating system
• Microsoft 365
• Laptop imaging and deployment tools
• Microsoft Intune or Autopilot (desirable)
• IT asset management practices (desirable)

What we offer

• Hybrid working arrangements
• Employee discounts for health insurance, gyms, pools and travel club
• Novated leasing and salary sacrificing options
• Paid parental leave and up to 4 weeks of purchased leave
• Employee Assistance Program and a supportive, inclusive culture