Account Manager
Telstra · Melbourne
Job description
About the role
Join Telstra Business Sales as an Account Manager, supporting small and medium business customers with technology solutions and building strong, lasting relationships.
Key responsibilities
- Implement segment and portfolio strategies, including outbound call campaigns, to retain and grow customer portfolios.
- Manage inbound and outbound sales and service contracts, resolve queries, and escalate complex issues as needed.
- Develop and maintain account and portfolio plans to achieve revenue, profitability and NPS targets.
- Collaborate with field sales, internal Telstra teams and partners to identify and qualify leads.
Required profile
- Minimum 2 years experience in retail or sales call centre environments.
- Proven performance in ICT or telecommunications sales, with strong understanding of SMB needs.
- Demonstrated ability in both cold and warm outreach and relationship building.
- Open to coaching and committed to continuous learning.
Required skills
- Commercial awareness of how technology supports business operations.
- Effective communication and follow‑through skills.
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Published 1 week ago
Expires 1 month from now
26 views · 0 interested
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Telstra
Melbourne