Customer Service Officer – Join Our Assessment Centre

About the role

As a Customer Service Officer you will be the first point of contact for Capricorn’s members, suppliers and other stakeholders. You will listen, understand needs and provide accurate support across phone and email, aiming to resolve enquiries at first contact.

Key responsibilities

• Respond to inbound enquiries via phone and email.
• Complete identity and authority checks and update records.
• Help customers navigate digital and self‑service channels.
• Resolve enquiries at first contact where possible, or refer to specialist teams.
• Work across multiple systems and information sources.
• Manage competing priorities and maintain service quality.
• Collaborate with internal teams to deliver a consistent experience.

Required profile

• Service‑focused communicator who listens well and builds rapport.
• Calm under challenging conversations and accurate in a busy environment.
• Adaptable to changing customer needs and priorities.

Required skills

• Strong verbal communication and active listening.
• Customer‑focused approach with ability to resolve or refer enquiries.
• Attention to detail and commitment to accurate records.
• Confidence using multiple systems and digital tools, including Microsoft Office.
• Ability to manage high volumes of enquiries while maintaining quality.
• Follow procedures, controls, privacy and confidentiality requirements.

What we offer

• Hybrid work flexibility – two days per week from home.
• Development opportunities and training.
• Paid parental leave for both parents.
• Social events, both virtual and face‑to‑face.
• Reward and recognition program, wellness initiatives.
• Additional leave purchase options.
• Free gym membership near the office.
• Discounted private health benefits and work‑from‑home kits.