Workforce Planning Lead - Retail

About the role

Optus, an Australian telecommunications company, is looking for an experienced workforce planning leader to shape and drive the workforce strategy across its Retail business. Based in Macquarie Park, the role works closely with senior leaders across Retail, People & Culture and Operations to turn business objectives into workforce solutions that improve customer outcomes, employee experience and commercial performance. Candidates based in Melbourne or Perth are also welcome.

Key responsibilities

• Lead the development and execution of workforce planning strategies aligned with Retail business objectives and customer demand.
• Oversee labour forecasting, workforce scheduling and capacity planning across a geographically dispersed retail network.
• Drive labour cost optimisation and workforce productivity through forecasting, analytics, reporting and performance management.
• Partner with senior leaders on strategic workforce decisions, operational planning and change initiatives.
• Lead and develop a high-performing workforce planning team.
• Champion workforce management technology, automation and data-driven decision making.
• Ensure workforce planning complies with enterprise agreements, employment legislation and organisational policies.
• Implement initiatives that improve workforce effectiveness, employee experience and operational performance.

Required profile

• Extensive experience leading workforce planning, forecasting, scheduling or workforce management in a large, complex organisation.
• Proven ability to develop and execute workforce strategies supporting operational and commercial outcomes.
• Leadership experience building, coaching and developing high-performing teams, onshore and offshore.
• Experience managing labour budgets, workforce productivity initiatives and operational performance metrics.
• Ability to manage stakeholders and influence at senior leadership level.
• Strong knowledge of employment legislation, enterprise agreements and workforce compliance.

Required skills

• Advanced analytical capability and interpretation of complex data.
• Knowledge of workforce management systems, resource optimisation and forecasting best practices.

What we offer

• $80 monthly credit and 25% off Optus products and retail partner discounts.
• Flexible working, with the option of three days in the office and two days remote or home.
• A campus with cafes, a convenience store, chill out zones, a GP, post office, gym and on-site childcare.
• Leave policies including extra "Connected" days and up to 16 weeks of paid parental leave.
• Micro-credentials through Optus U with La Trobe and Macquarie Universities.
• Employee networks and diversity initiatives, plus free 24/7 counselling and support services.
• Free Optus bus from Macquarie University Metro Station.