Ward Delivery Team Leader, QLD

About the role

Baxter is looking for an experienced warehouse or distribution professional to lead its Queensland Ward Delivery operations. Working with minimal supervision, the Team Leader coordinates the day-to-day activities of Ward Delivery staff, responds to operational and inventory enquiries, maintains customer inventory information and works closely with internal teams, hospital customers and transport partners. The role suits someone who enjoys being close to operations, developing people and finding practical solutions in a fast-paced distribution environment.

Key responsibilities

• Provide day-to-day supervision, guidance and operational support to Ward Delivery team members.
• Respond to enquiries from staff, hospital customers, internal stakeholders and transport providers and resolve issues quickly.
• Investigate, record and resolve stock and inventory queries, and maintain customer inventory information including imprest locations, product movements and discarded products.
• Coordinate training and development, including cross-training and rotation across customer sites, and cover planned and unplanned leave.
• Coordinate service requirements around public holidays with customers, Distribution and Transport, and support onboarding of new customers.
• Maintain product storage and transportation practices in line with Good Warehousing Practice and regulatory requirements.
• Monitor operational KPIs, identify trends and work with Distribution Operations, Materials Management, Quality Assurance, Transport and Customer Service to resolve issues.
• Build relationships with regional distribution centres, transport providers and healthcare customers, and champion a safe working environment.

Required profile

• Hands-on experience in warehousing, distribution or a similar operational environment.
• Certificate III in Transport & Distribution, or relevant equivalent experience or qualification.
• Experience leading, coordinating or giving day-to-day guidance to operational teams.
• Previous experience with regulated products, healthcare distribution or similar environments is highly regarded.

Required skills

• Licence or competency to operate materials handling equipment.
• Sound computer skills and experience with warehouse systems, including introductory RF technology.
• Strong understanding of warehouse procedures, inventory controls and safe operating practices.