Ward Clerk – Garden View Court

About the role

East Grampians Health Service is seeking a Ward Clerk for Garden View Court, a 24-bed residential aged care facility in Ararat and Willaura, Victoria. The role provides reception, administrative and clerical support to keep the facility running smoothly. It is a full-time leave-cover position with limited tenure from December 2026 to January 2027, reporting to the Nurse Unit Manager.

Key responsibilities

• Reception duties for internal and external customers and residents, keeping the reception area neat and tidy
• Acknowledge visitors, ensure they comply with sign-in and infection control guidelines, and complete visitor COVID screening
• Assist with staff roster administration, arrange staff meetings and record and circulate minutes
• Liaise with Medical Records personnel and coordinate the retrieval and distribution of information
• Verify resident personal information, including concession card and Medicare validity
• Collect and dispense mail, file correspondence and answer calls
• Provide administrative assistance to staff and ensure adequate stationery supplies

Required profile

• Previous experience in a customer service or administration role, preferably in a health services environment
• Mature attitude, flexible approach, attention to detail and customer focus
• Ability to communicate clearly and multi-task with an enthusiastic, client-focused approach
• Commitment to quality, continuous improvement and compliance with policies and procedures
• Good communication skills with residents, families, carers, medical staff and colleagues
• Neat and professional appearance

Required skills

• Excellent IT skills and familiarity with medical terminology in an administration or clinical setting is an advantage
• Experience with office equipment such as PCs, phones, photocopiers, fax machines and scanners
• Good working knowledge of Windows-based software such as Word and Excel

The appointment is subject to immunisation clearance and satisfactory employment checks, including police and Working with Children checks and an NDIS worker screening check. Applicants must address the selection criteria and submit a resume with two referees by 22 November 2026.