Receptionist/Administration Assistant – Medical Imaging

About the role

East Grampians Health Service, a rural health service in Ararat and Willaura, Victoria, is recruiting a casual Receptionist/Administration Assistant for its Medical Imaging Department at the Ararat campus. The department offers imaging to inpatients and outpatients, including x-ray, CT, ultrasound and OPG services, as well as theatre imaging and weekly interventional radiology procedures. The role reports to the Officer Coordinator – Medical Imaging.

Key responsibilities

• Provide front-desk customer service and welcome patients, relaying information such as waiting times and special instructions
• Schedule patient appointments and transfer times accurately and efficiently
• Handle mail, receipting and other financial tasks, including collecting patient payment fees and issuing receipts
• Maintain patient files and records, verify patient information (including concession card and Medicare validity), and keep the reception area tidy
• Communicate with medical practitioners and coordinate the flow of information in line with EGHS policies and procedures
• Ensure adequate stationery supplies and complete other duties as directed

Required profile

• Previous customer service experience, preferably in a health services environment
• Excellent communication, interpersonal and customer service skills
• Ability to manage own workload, initiative and problem-solving skills
• Experience with receipting and balancing of financial systems is desirable; health industry experience is well regarded but not essential

Required skills

• Strong computer and database skills
• Appointment scheduling and patient record maintenance

What we offer

• A variety of employee benefits
• Ongoing professional development and career opportunities
• The chance to live in the regional area

Appointments are subject to immunisation clearance and satisfactory employment checks (police, working with children and NDIS worker screening). Candidates must address the selection criteria and submit an up-to-date resume with two business referees by close of business Friday 13 November 2026.