Ward Clerk - Aged Care and Acute Ward (Full Time)

About the role

The Ward Clerk is an integral member of the multidisciplinary team at Mallee Track Health and Community Service's aged care and acute ward in Ouyen, providing administrative support to nursing staff, allied health professionals, medical practitioners and other clinical team members. As the first point of contact for patients, families, visitors and healthcare professionals, the role delivers a welcoming, professional and customer-focused service. It is primarily administrative and supports the Health Centre through medical records, admission and discharge documentation, patient accounts, appointment scheduling and general administrative duties. The position is full time, based in Ouyen, and reports to the Nurse Unit Manager.

Key responsibilities

• Maintain healthcare records, manage documents and data, and prepare statistical reports
• Coordinate radiology bookings and support resident admission and discharge processes
• Complete required documentation and keep medical histories up to date
• Act as a resource contact for community members enquiring about MTHCS programs and services
• Collaborate with other departments across the health service and work toward departmental and facility goals
• Perform other duties as directed

Required profile

• Demonstrated prior experience in office administration and customer service
• High level of customer service presentation when communicating with patients, residents and related parties
• Sound understanding of confidentiality and ability to work in a high-volume, fast-paced environment
• Excellent written and oral communication skills with attention to detail
• Team player; current driver's licence and police check
• Desirable: experience in medical administration and health/hospital services, tertiary qualification in health administration, digital health or health information, and a Child Safe Organisation employment record

To apply, send a resume and a covering letter addressing the key selection criteria to the People and Culture team by post or email. Applications are assessed until the closing date of 25 November 2026, 5pm, and appointment is subject to a police record check and a Working With Children Check.