Fan Experience Manager (Men's RWC 2027)

About the role

Rugby World Cup Australia is looking for a Fan Experience Manager to shape how fans experience the Men's Rugby World Cup 2027. Reporting to the Head of Fan Experience, the role leads planning and delivery of Fan Festivals, fan engagement initiatives and host city experiences, partnering with host cities, government stakeholders, commercial partners, venues and internal teams. It is a full-time fixed-term contract starting February 2027 and ending November 2027, based in Brisbane, Sydney, Perth, Melbourne or Adelaide.

Key responsibilities

• Lead planning and delivery of Fan Festivals across host cities, on time and within scope.
• Act as primary liaison for host territories and city partners, building relationships across stakeholders.
• Develop fan journey and last-mile strategies linking transport hubs, city centres, fan zones and venues.
• Coordinate fan engagement initiatives such as Open Training Sessions and welcome ceremonies.
• Drive fan communications, wayfinding and spectator information resources.
• Champion accessibility and inclusion across fan-facing programs.
• Partner with commercial and operational teams on sponsor activations, monitor fan feedback and track commercial outcomes.

Required profile

• Minimum 5 years' experience delivering major sporting, entertainment, festival or large-scale events, with proven success managing complex, multi-stakeholder programs.
• Demonstrated expertise delivering Fan Festivals or large public events end-to-end.
• Strong stakeholder engagement and communication skills, influencing across government, host cities, partners, suppliers and internal teams.
• Ability to manage multiple budgets, timelines and priorities across a geographically dispersed event environment.
• High competency in risk management, safety and operational readiness, including compliance and assessments.
• People leadership and commercial acumen, with flexibility to travel and to work evenings and weekends.

What we offer

• Hybrid work model with four days per week in the office (Monday to Thursday), becoming full-time in the office as the tournament approaches.
• Remote working option with travel to the Sydney office.
• Virtual lunch and learn sessions and wellbeing support.

Applicants submit a CV (maximum 3 pages) through the application link; only shortlisted candidates are contacted. There is a two-stage interview in the Sydney office or virtually for interstate candidates. Unlimited working rights in Australia are required, and there is no relocation package.