Waitlist Officer - Health Services Partnerships

About the role

The Waitlist Officer manages patients on the Elective Surgery Waiting List from a clerical perspective, within the guidelines of the Department of Health Elective Surgery Access Policy. The role provides administrative support to the team and works closely with Surgical Liaison Nurses so that patients are safely prepared for their elective procedure. It is a fixed-term, part-time position of 3 days per week until 30 June 2027, based in Fitzroy, with salary packaging available.

Key responsibilities

• Receive and process waiting list forms from specialist clinics, private rooms and other St Vincent's and Health Service Partnership sites within the time frame set out in the DHHS Elective Surgery Access Policy.
• Create, record and update the Waiting List Screen on the Patient Administration System (PAS) accurately.
• Contact patients and schedule their admission for procedures.
• Schedule appointments such as pre-admission clinic, anaesthetic clinic, perioperative medicine unit (PMU) clinic and any associated investigations requested by the Surgical Liaison Nurse or unit.

Required profile

• Relevant experience in administration in a healthcare role.
• Current national criminal history check, or willingness to obtain one.
• Strong organisational and time management skills, and ability to work collaboratively in a multidisciplinary environment.
• Familiarity with medical terminology and hospital workflows.

Required skills

• Experience with patient administration systems.
• Working knowledge of Microsoft Office, including Outlook, Word and Excel.

What we offer

• Pay classified HS1-HS17 ($60,780.72-$67,194.40 per annum, pro rata) plus an overaward of $4.47 per hour.
• Wellbeing initiatives, confidential employee counselling and a healthy work/life balance.
• Access to Fitness Passport and regular professional development opportunities.

Applications close on 29 November 2026; candidates submit a resume and cover letter through the employer's application process. Vaccination requirements apply.