VIP Rooms Manager

About the role

SkyCity Adelaide is looking for a VIP Rooms Manager to join its team on a permanent full-time basis. The role leads the operation of the exclusive VIP Rooms, making sure members and guests receive a premium, personalised experience from arrival to departure.

Key responsibilities

• Oversee service delivery across Gaming and Food & Beverage.
• Drive member engagement through tailored recognition and VIP events.
• Maintain the highest standards of operational excellence, compliance and safety.
• Support Host Responsibility and Financial Crime programs.
• Act as a trusted expert on gaming operations, promotions and loyalty initiatives.

Required profile

• Experienced leader from the gaming, hospitality or entertainment industry.
• Strong commercial acumen and communication skills, able to lead teams and engage stakeholders.
• Solid understanding of compliance and risk obligations, and pride in creating safe, welcoming environments.
• Thrives in fast-paced, service-driven settings; experience in a VIP or premium service environment is highly regarded.
• Proficiency in a second language, particularly Mandarin or Cantonese, is viewed favourably.

What we offer

• Free employee meals at the employee restaurant.
• Subsidised car parking and public transport tickets.
• Discounts across SkyCity Adelaide venues.
• Discount health insurance, free flu vaccinations, skin checks and other health checks.
• Employee reward and recognition programs.
• Career and professional development opportunities.
• Access to an Employee Assistance Program (EAP).