Trade Desk Support

About the role

An opportunity has opened up at the Hudson Mitre 10 store in Queanbeyan for an experienced Trade Support Team Member. This is a permanent part-time position rostered between 20 and 25 hours per week, Monday to Friday. You will support the Trade Sales Team with administrative tasks and help deliver excellent service to trade customers, using your experience in trade, retail or administration to manage enquiries, process orders and build strong working relationships in a fast-paced, team-driven environment.

Key responsibilities

• Liaise with Trade Account Managers to support trade account customers.
• Carry out general administrative duties to support the Trade Sales team.
• Process customer orders and prepare quotes accurately and efficiently.
• Arrange and book site deliveries, coordinating with customers and internal teams.
• Handle customer queries and complaints professionally and helpfully.
• Maintain accurate data and documentation.
• Work closely with internal teams to ensure smooth operations.

Required profile

• Previous experience in administration or customer support.
• Flexibility to work across a 5-day trading week roster.
• Trade or building industry experience is an advantage but not essential.
• Ability to work closely in a diverse team.

Required skills

• Strong customer service focus.
• Clear communication with customers and suppliers by phone and email.
• Ability to multitask in a dynamic, fast-paced trade business.