Trade Counter Assistant - Concord

About the role

Reece Plumbing is hiring a Trade Counter Assistant for its Concord branch. As part of the Branch Staff team, you will help plumbers and other tradespeople access the products they need for building and renovation projects and carry out other tasks that keep the branch running smoothly. No industry experience is required.

Key responsibilities

• Provide customer service and give customers information about products
• Provide quotes in person and by phone
• Pick and pack orders and carry out stock control
• Maintain shop floor displays and keep the branch safe, organised and welcoming
• Make deliveries to customers using a company vehicle
• Continue upskilling through on-the-job training

Required profile

• Previous customer service experience and enjoyment of helping people face to face and by phone
• Able to pick orders accurately and keep information accurate
• Tech-savvy and adaptable to learning new systems
• Clean, valid driver's licence; a valid forklift licence is ideal but not essential
• Wants to develop their career locally, within the wider network or at head office

What we offer

• Stable full-time employment with performance-based bonuses
• Paid annual leave, sick leave and parental leave
• On-the-job training covering branch operations, customer service and product knowledge, plus online learning modules and ongoing courses
• Employee discounts across all Reece business units and the Reece Boost cashback and discount program

Applicants are invited to a brief, relaxed chat interview of about 15-20 minutes after applying.