Technical Underwriting Training & Development Manager - APAC

About the role

The Technical Underwriting Training & Development Manager leads the Training & Development pillar of the Underwriting Excellence program across APAC. The role designs competency frameworks, learning pathways and certification models to uplift underwriting capability and ensure consistent, high‑quality decisions.

Key responsibilities

• Define the APAC underwriting capability strategy and multi‑year learning roadmap aligned to business priorities.
• Design, maintain and certify role‑based competency frameworks and blended learning programmes (e‑learning, virtual workshops, on‑the‑job assessments).
• Own LMS administration for APAC, including course management, enrollment, certification tracking and analytics that link learning outcomes to business KPIs.
• Lead onboarding pathways, accelerated development programmes and mentoring/coaching initiatives for new underwriters and high‑potential talent.
• Partner with CUOs, Product Heads, HR and Change Management to ensure training supports system releases, product rollouts and governance changes.
• Manage a regional training team, external vendors and the training budget while driving continuous improvement through feedback and quality assurance.

Required profile

• Significant experience in insurance/underwriting with proven capability‑development or instructional‑design expertise in a regulated environment.
• Practical knowledge of commercial and retail underwriting to create relevant technical content.
• Demonstrated ability to build competency frameworks, certification programmes and manage enterprise LMS platforms.
• Strong stakeholder management experience with senior underwriting leaders, HR and product teams.
• Relevant tertiary qualification (education, business, insurance, HR) and preferably a Certificate IV in Training & Assessment.

Required skills

• Learning Management System (LMS) administration
• Instructional design and blended learning development
• Competency framework and certification design
• Data analytics for learning impact measurement
• Stakeholder engagement across underwriting, product and HR functions