Technical Support & Training Specialist - Automation Systems

About the role

A newly created, in-house position with a European automation manufacturer expanding in Australia. The client is an Italian business with 14 branches worldwide, known for automation solutions for residential, commercial and industrial applications. Reporting to the Technical Manager, the role supports customers, delivers product training, troubleshoots technical issues and helps develop technical resources and training manuals. It suits someone with 12 months' plus electrical, mechanical or electronics experience who enjoys problem solving and customer interaction.

Key responsibilities

• Provide technical support to customers by phone, video conference, email and face-to-face
• Diagnose and troubleshoot product issues by testing equipment and replicating faults
• Liaise with the overseas technical team to identify and implement solutions
• Deliver technical training to customers, occasionally onsite and mostly at the Sydney office
• Train internal staff and develop technical documentation such as user guides, wiring diagrams, cheat sheets and training materials
• Create and maintain technical training videos and support resources
• Manage product repairs and warranty assessments
• Monitor and report on technical projects, goals and outcomes

Required profile

• 12 months' plus electrical, mechanical or electronics experience
• Previous technical support, service technician or similar role
• Currently living in Australia with unrestricted working rights; no sponsorship required
• Current driver's licence

Required skills

• Mechanical, electrical or electronics experience highly desirable
• Strong troubleshooting and fault-finding skills
• Excellent verbal and written communication, able to explain technical concepts to a wide audience
• Organised, able to manage multiple priorities, with strong analytical skills
• Proficiency with Microsoft Office

What we offer

• Opportunity to work for a respected global industry leader in a stable, growing business
• Supportive, collaborative team environment
• Ongoing product and technical training
• Attractive salary package