Technical Support Specialist - Roadside Assistance

About the role

NRMA, a member-owned Australian brand known for its Roadside Assistance, is looking for a full-time Technical Support Specialist based in Wetherill Park, NSW. The role supports the development and delivery of technical information, training resources and support products used by Roadside Assistance patrols and technical teams across Australia, combining automotive expertise with technical research, content development, knowledge management and stakeholder engagement.

Key responsibilities

• Research and develop technical solutions that support roadside repairs
• Create practical technical guides, bulletins and support resources
• Review, proof and publish technical information to ensure accuracy and quality
• Produce engaging video content and training materials
• Share technical advice and respond to specialist enquiries
• Help build and improve training programs for patrol teams
• Contribute to national projects, trials and industry research
• Identify new tools, technologies and innovations that improve outcomes
• Work closely with stakeholders across Australia

Required profile

• Trade qualified Motor Mechanic or Automotive Electrician
• Current driver licence
• Experience researching technical information and developing technical documentation or articles
• Desirable: previous Roadside Assistance experience, Certificate IV in Training and Assessment, experience developing training programs, extensive automotive industry experience, customer service experience, written and verbal communication skills, and video production experience

Required skills

• Intermediate Microsoft 365 and Teams skills
• Strong organisational and time management skills, working autonomously
• Attention to detail and ability to prioritise competing tasks
• Collaborative approach and commitment to high-quality outcomes

What we offer

• Flexible leave and well-being benefits
• Travel discounts on SIXT car rental, cruises and accommodation at NRMA Holiday Parks and Resorts
• Complimentary myNRMA membership with free Roadside Assistance and discounts on groceries, gyms, attractions and more
• Discounts on NRMA personal insurance products
• Career growth and relocation opportunities within the NRMA Group