Technical Services Engineer - Fire Suppression (ANZ)

About the role

Johnson Controls is hiring a Technical Services Engineer for its Fire Suppression business, which supports customers across Australia and New Zealand. Reporting to the APAC Technical Services Manager, the role covers technical support, commissioning, training and technical advice on fire suppression products such as sprinklers, valves, extinguishers and special hazards systems.

Key responsibilities

• Provide expert technical support to customers and internal stakeholders across Australia and New Zealand by phone, email, online channels and onsite visits.
• Support commissioning, troubleshooting and fault-finding to ensure optimal product performance.
• Develop and provide technical drawings, layouts and engineering support for fire suppression solutions introduced into the ANZ market.
• Collaborate with global and regional technical support teams to source and deliver accurate product and application information.
• Partner with Business Development Managers by providing technical expertise, product specifications and sales support.
• Deliver technical training programs to consultants, engineers, contractors and field service teams.
• Act as a trusted technical advisor, helping customers navigate industry codes, standards and best practices.

Required profile

• Experience in fire protection, fire and safety, mechanical engineering, industrial building products or a related engineering field.
• Ability to interpret technical documentation, datasheets, Australian Standards and industry codes.
• Experience delivering technical training, presentations or knowledge-sharing sessions; a Certificate IV in Training and Assessment (or equivalent) is highly regarded.
• Full working rights in Australia; pre-employment checks apply.

Required skills

• Analytical and troubleshooting skills with strong technical writing.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Experience with AutoCAD or similar design software.
• Mechanical aptitude and strong organisational skills.

What we offer

• A collaborative, experienced technical team.
• Exposure to industry-leading fire suppression products and emerging technologies.
• Professional development, training and career progression opportunities.