Team Leader – Applications (Temporary Full‑time)

About the role

The Team Leader, Applications will guide and motivate the Applications staff to deliver superior multi‑channel service to TAFE Queensland’s customers and internal users. This is a temporary full‑time position based at the South Bank Campus, with occasional work at other campuses, running until August 2026.

Key responsibilities

• Lead a team of Customer Service Officers, providing performance management, coaching, training and conflict resolution.
• Schedule and roster resources to meet Service Level Agreements and optimise workload distribution.
• Resolve customer issues through escalation processes, ensuring follow‑up and feedback.
• Promote TAFE Queensland’s products and services to increase sales conversions.
• Maintain accurate, timely information flow between the Applications team, faculties and business units.
• Set, measure and evaluate team goals against key performance indicators.
• Analyse customer issue trends and provide insights to senior management.

Required profile

• Proven experience in leading a customer‑service or applications team.
• Strong ability to motivate staff, manage performance and conduct team briefings.
• Excellent communication skills and a focus on customer satisfaction.
• Capability to work across multiple campuses and adapt to changing priorities.

Required skills

• Familiarity with SMS and CRM systems.

What we offer

• Temporary full‑time contract until August 2026.
• Work primarily at the South Bank Campus in Brisbane.
• Opportunity to contribute to organisational transformation and cultural change.