Support Specialist - Hotel Tech
Resly · Bundall
Job description
About the role
Resly is hiring a Support Specialist in Bundall, on the Gold Coast, within its Support Team. The role sits in a hybrid setup, with three days a week in the office and the rest from home, and pays $70,000 - $80,000. You will help users get the most out of hotel technology.
Key responsibilities
- Provide first-line support to users and escalate complex issues with the technical team until they are resolved.
- Investigate and fix software problems and glitches.
- Write clear user guides and FAQs.
Required profile
- Tech-savvy person with a genuine enthusiasm for helping others.
- Experience in hospitality is a plus; experience in hotel reception or reservations is also mentioned.
- Good communicator able to explain technical matters simply.
- Organised, patient and willing to learn.
What we offer
- Hybrid work: three days in the office, the rest from home.
- A snack cupboard and regular team outings.
- Opportunities to grow and develop.
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Published 1 day ago
Expires 1 month from now
2 views · 0 interested
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Resly
Bundall