Support Hub Team Leader

About the role

The Support Hub Team Leader will provide line management and values‑based leadership to a team of Enterprise Support Officers, ensuring high‑quality, timely administrative services that support the smooth operation of yourtown’s programs for young people.

Key responsibilities

• Lead and support a team delivering administrative services in line with service standards and SLAs.
• Oversee corporate support activities such as meeting coordination, minute taking, travel bookings, diary management and document preparation.
• Manage document and records processes, prepare reports and correspondence, and ensure accurate organisational mail‑outs.
• Drive continuous improvement by reviewing processes, identifying efficiencies and implementing service‑delivery initiatives.
• Provide expert advice, resolve complex issues, queries and complaints, and oversee escalation support.
• Monitor operational performance, workload management, quality assurance and compliance, maintaining strong relationships with key business areas.
• Build a high‑performing team through coaching, performance management, onboarding and ongoing development aligned with organisational values.

Required profile

• Experience leading and developing administrative, shared services or business support teams in a fast‑paced environment.
• Strong people‑leadership skills with a proven ability to motivate teams and drive high performance.
• Demonstrated experience improving processes, managing workflows and delivering quality outcomes.
• Excellent communication and stakeholder‑management abilities across all organisational levels.
• Experience overseeing quality assurance, compliance activities and service‑delivery standards.
• Strong problem‑solving and analytical skills with the ability to make informed decisions and manage competing priorities.

Required skills

• Leadership and team‑development
• Process improvement and workflow management
• Quality assurance and compliance
• Stakeholder engagement
• Analytical and decision‑making

What we offer

• Salary sacrifice options to increase take‑home pay.
• Access to Paylab discounts on everyday items and services.
• Opportunities for internal and external professional development, including free LinkedIn Learning.
• Wellness program with free access to Calm & Centr apps and confidential counselling for employees and immediate family.
• Discounted private health insurance, banking, finance, insurance and superannuation through partner organisations.
• A diverse, inclusive and equal‑opportunity workplace.