Store Manager – Luxury Retail

About the role

Coach, part of the Tapestry portfolio, is seeking a Store Manager to lead a flagship Sydney location. You will be the heartbeat of the store, driving sales, profitability and delivering unforgettable customer experiences that embody the Coach brand.

Key responsibilities

• Lead the store to achieve sales, profitability and productivity targets across all channels.
• Execute strategic business plans while adapting to evolving customer needs and local market trends.
• Champion a service‑first culture through personalized clienteling and exceptional service.
• Oversee daily operations including inventory management, payroll, loss prevention and visual merchandising.
• Recruit, onboard and develop a diverse, high‑performing team, setting clear goals and providing feedback.

Required profile

• 1–6 years of leadership experience in retail or service industries, preferably luxury or fashion.
• Strong business acumen with focus on results and operational excellence.
• Excellent communication and interpersonal skills, with a collaborative spirit.
• Ability to work a flexible schedule, including nights, weekends and public holidays.

Required skills

• Proficiency in Microsoft Office.
• Experience with retail systems such as labor management, inventory and sales reporting tools.