Stakeholder Services Officer (Casual)

About the role

The AFL is hiring a Stakeholder Services Officer in Melbourne on a casual basis. The team is the first point of contact for people engaging with AFL participation programmes across Australia, helping participants, families, volunteers and clubs access community football. The team works seven days a week, with hours adjusted throughout the year to meet customer demand.

Key responsibilities

• Respond to customer enquiries by phone and email
• Support participants, parents, families and volunteers with AFL programmes
• Assist customers with registrations and PlayHQ enquiries
• Guide users through online systems, processes and resources
• Help clubs, schools and community members find accurate information
• Listen to customer needs and work through enquiries to reach practical solutions
• Collaborate with teams across Australia to resolve customer enquiries

Required profile

• Experience helping customers in service, retail, hospitality, administration, community sport or a similar environment
• Clear and confident written and verbal communication skills
• Ability to listen, understand an enquiry and work towards a practical solution
• Strong organisation, reliability and attention to detail
• Confidence learning and using new systems and technology
• A collaborative approach and commitment to fair, inclusive and respectful customer experiences
• Flexible availability, including weekends; suitable for students or people balancing another job

Required skills

• Experience with customer service systems, PlayHQ, volunteers or community sport is beneficial but not essential
• AFL experience is not required
• Valid Employee Working with Children Check or Working with Vulnerable People registration and a satisfactory criminal history record check

Applications close 1 November 2026.