Site Technician (Kwinana)

About the role

Covalent Lithium is looking for a Site Technician for its Kwinana Refinery, a permanent full-time position based at the Kwinana office. The role provides hands-on technology support to employees and contractors, covering the Windows 11 and Microsoft 365 environment, corporate and operational applications and end-user hardware such as workstations, mobile devices, printers and radios. It also involves working with project teams on new installations and technology projects across offices, site buildings and the refinery, including networking, wireless, data centres, access control, digital radio and laboratory systems.

Key responsibilities

• Provide professional, customer-focused technology support to Covalent Lithium users and build relationships with internal teams, vendors and service partners.
• Deliver Level 1 and 2 support for technology incidents and service requests, escalating where required.
• Troubleshoot, maintain and coordinate repairs for site technology and hardware, including data centre equipment.
• Support technology infrastructure, applications, hardware and system rollouts across the business.
• Maintain accurate, user-friendly support documentation and contribute to continuous improvement initiatives.
• Support Incident, Service Request, Change and Asset Management processes.
• Assist with file restorations across SharePoint, OneDrive, email and servers.
• Provide technical guidance, education and mentoring to support staff, and take part in technology projects and installations as required.
• Deliver services in line with agreed SLAs and company policies and procedures.

Required profile

• Tertiary qualification in Information Technology or equivalent experience, with 5+ years of relevant experience.
• Experience supporting and implementing IT infrastructure, including networking, Windows Server and virtualisation.
• Strong understanding of ITIL/ITSM processes, including Incident, Request, Change and Asset Management; ITIL Foundation certification highly regarded.
• Relevant Microsoft, Cisco, Palo Alto, VMware or Cybersecurity certifications highly regarded.
• Experience in the Mining, Oil & Gas or Infrastructure sectors preferred.

Required skills

• Microsoft 365, Azure, Entra, Intune, Endpoint Manager, Exchange, Defender, Teams, SharePoint, OneDrive and Windows 11 administration.
• Backup solutions such as Veeam, Cohesity or similar.
• Ability to develop and maintain clear technical documentation.

What we offer

• Competitive remuneration and annual incentives for eligible employees.
• Discounts, recognition and rewards.
• Flexible work arrangements.
• Wellbeing program support and discounted health insurance.
• Paid parental leave, financial support, return to work and parenting room.
• Salary sacrifice options for superannuation and novated leasing.