Service Delivery Lead - SAP SuccessFactors

About the role

A client in Perth, Western Australia, is seeking an AMS Manager / Service Delivery Lead for a 12-month contract, following a major SAP SuccessFactors implementation. With Employee Central and Employee Central Payroll going live at the end of February, the role leads the transition from project delivery to a mature BAU and DevOps operating model, covering support, governance, release management, vendor engagement and platform optimisation. The position is advertised by Peoplebank and Leaders IT.

Key responsibilities

• Lead the transition from implementation into a mature AMS and BAU operating model, including governance, support processes, service levels and continuous improvement.
• Manage relationships with implementation partners, AMS providers and internal technology teams.
• Define and monitor application support KPIs, SLAs and service performance metrics.
• Manage and develop a multidisciplinary application support and delivery team.
• Drive continuous improvement initiatives and enhancement delivery.
• Own biannual SAP SuccessFactors release cycles, including impact assessments, stakeholder engagement, testing and deployment planning.
• Partner with business leaders to assess, prioritise and deliver platform enhancements.
• Establish and embed DevOps practices, governance frameworks and service management standards.
• Ensure platform stability, compliance, performance and service delivery excellence.

Required profile

• Proven experience leading post go-live support and optimisation teams.
• Previous success in organisations that have recently completed a SuccessFactors transformation.
• Experience designing and implementing product-based or DevOps operating models.
• Strong people leadership and vendor management capabilities.
• Ability to engage and influence senior executives and business leaders.

Required skills

• SAP functional and operational leadership experience.
• Release management, governance and continuous improvement frameworks.
• Knowledge of SAP biannual release cycles and feature adoption.
• Experience building sustainable support models, governance structures and service management practices.