Shift Supervisor - Patient Support Services

About the role

The Shift Supervisor - Patient Support Services leads and supports Patient Support Services teams at Redcliffe Hospital, coordinating day-to-day operations, workforce management and service quality to deliver safe, efficient and high-quality support for patients, visitors and staff. The role focuses on leading cleaning operations across day and afternoon shifts, working closely with the Patient Support Services Site Coordinator.

Key responsibilities

• Coordinate and supervise Patient Support Services staff so services are delivered safely, effectively and in line with quality, workplace health and safety and legislative requirements.
• Support accurate rostering, leave management, staff performance processes and performance development reviews within approved staffing establishments.
• Provide leadership, mentoring and in-service training to staff, and promote teamwork and compliance with mandatory training.
• Investigate and manage service complaints and concerns, prepare operational reports and contribute to quality improvement, auditing and service monitoring.
• Build positive relationships with staff and stakeholders through effective communication and conflict resolution, and participate in emergency response when required.
• Provide relief supervision across all shifts as required.

What we offer

• Career and development opportunities across clinical and non-clinical areas.
• Flexible working arrangements and competitive salary with annual increments.
• Employer superannuation contribution of up to 12.75% and access to salary packaging.

The position is permanent and full-time, based in Brisbane North. Applications received through third parties such as recruitment agencies will not be accepted; applicants should use the attached role description to apply.