Service Technician Plumber

About the role

Culligan, a global leader in sustainable water solutions serving over 100 million people worldwide, is hiring a Service Technician Plumber. You will install, service, repair and maintain filtered boiling and chilled water systems. The role suits someone with demonstrated troubleshooting ability and general technical experience.

Key responsibilities

• Troubleshoot using service manuals, computerised diagnostics and general technical experience
• Carry out diagnostics for repairs and complete assessments for customers
• Liaise with Customer Care Coordinators so jobs are completed and follow-up appointments are arranged when needed
• Provide exceptional customer service

Required profile

• Qualified plumber
• Experience as a field service technician or similar technical role (water systems, coffee machines, appliances, refrigeration, etc.) is desirable but not essential
• Strong fault-finding and diagnostic skills
• Comfortable working independently in the field to resolve issues efficiently
• Great communication and customer service skills
• Full Australian driver's licence
• Must be fully vaccinated against Covid-19
• A pre-employment medical, including health, drug and alcohol assessment, is part of the selection process; candidates must also show proof of legal right to work in Australia before an interview

What we offer

• Monday to Friday hours with flexible scheduling and optional overtime
• Sales incentives with extra commission during service visits
• Company service van and phone
• Staff discount platform and employee and friends and family discounts
• Employee Assistance Program and career development
• Refer-a-friend bonus scheme