Service Operations Manager

About the role

JLE Group is looking for an experienced Service Operations Manager to lead its service division within the Manufacturing & Hire business. Based in Newcastle, you will be responsible for driving operational excellence across Tech Services, Generator Service, Onsite Delivery, Hire and Sales operations.

Key responsibilities

• Oversee daily operations of Tech Services, Generator Service, Onsite Delivery, Hire and Sales teams.
• Plan, schedule and allocate labour, equipment and subcontractors to meet time, scope and budget targets.
• Drive utilisation, productivity and efficiency improvements across service crews.
• Manage full P&L performance for the service division, including cost control and financial accountability.
• Lead a strong safety culture in line with WHS, environmental and regulatory standards.
• Mentor supervisors, technicians and service personnel through training, performance management and development.
• Implement and improve service systems, workflows, scheduling, tracking and reporting processes.
• Leverage technology to enhance operational efficiency and service delivery.

Required profile

• Proven experience in management or supervisory roles (7‑12 years trade experience).
• Strong financial acumen – budgeting, cost control and quoting.
• Electrical trade qualification.
• Knowledge of WHS and compliance requirements.
• Excellent client communication and stakeholder management.

Required skills

What we offer

• Competitive remuneration package.
• Family‑focused hours supporting work‑life balance.
• Employee benefits platform with retail, healthcare, gym and novated leasing discounts.
• Exposure to east‑coast facilities and international opportunities.
• Long‑term growth potential within JLE Group and Maas Group Holdings.
• Workplace banking benefits and monthly recognition awards.