Service Management Lead - Solution Design & Transition (Defence)

About the role

Leidos Australia is recruiting a Service Management Lead for its defence work in Canberra. The role provides service management leadership during capture and helps shape an operational model that gives customers confidence in how services will transition, operate and continuously improve. It works across capture and solution development to identify improvements to traditional service delivery approaches, including opportunities to apply AI and automation.

Key responsibilities

• Shape a credible, practical service management model across ITSM, service operations, governance and service delivery.
• Design operating models, governance frameworks and service management processes suited to complex government and enterprise environments.
• Provide continuity from solution design into delivery, leading service establishment activities and supporting a low-risk transition after contract award.
• Work with capture and solution development teams to identify improvements to traditional service delivery approaches.

Required profile

• Experience in service management and service operations, able to turn customer requirements into practical operating models.
• Essential: experience in ITSM, service operations and service transformation within complex managed services environments.
• Advantageous: experience taking a service model from capture through transition, establishment and ongoing operations, and experience introducing service innovations, automation or AI-enabled approaches.
• Australian citizenship and eligibility for a Baseline security clearance; some roles may also be subject to ITAR restrictions.

Required skills

• Knowledge of contemporary service delivery approaches in government and/or enterprise environments.
• Ability to design service operating models, governance frameworks and service management processes aligned to customer outcomes.
• Experience supporting or leading large-scale service transitions, mobilisation and service establishment.
• Understanding of how AI and automation can improve service management and operational outcomes.

What we offer

• Flexible arrangements such as Life Days (up to 12 extra days off per year), part-time, job sharing and compressed hours.
• Free access to Headspace and MeQuilibrium, plus wellness spaces.
• Over 120,000 on-demand courses and professional development opportunities.