Service Lead - Gold Coast, Ballina and Coffs Harbour Towers

About the role

Airservices Australia is recruiting a Service Lead to lead people, performance and service delivery across the Gold Coast, Ballina and Coffs Harbour towers. The role is full time and permanent, with the Gold Coast as the preferred primary base; regular travel to Ballina and Coffs Harbour is required. It is a multi-site leadership position with genuine accountability for people, operational delivery, work health and safety and cost.

Key responsibilities

• Lead safe, compliant and effective operational service delivery across the three towers and provide visible leadership to geographically dispersed teams.
• Build engaged, capable teams and set clear performance expectations, with coaching and mentoring.
• Manage operational and tactical priorities and respond to changing demands.
• Monitor safety, risk, environmental and organisational compliance and address emerging issues.
• Support new systems, capabilities, projects and initiatives while maintaining service continuity.
• Lead work health and safety outcomes, including hazard management, psychosocial safety, attendance and injury management.
• Maintain financial discipline across workforce, overtime, leave, travel and facility expenditure.
• Identify ways to improve productivity and operational performance, and build consistent ways of working across the three locations.
• Weekend escalation duties as required; weekend hours are recognised through Time Off in Lieu.

Required profile

• Extensive leadership and management experience in an operational environment, ideally aviation, transport, emergency services, infrastructure or another highly regulated industry.
• Experience leading teams across multiple locations.
• Demonstrated experience in safety, risk, compliance and operational performance management.
• Strong stakeholder engagement, communication and relationship management skills.
• Ability to manage competing priorities, high workloads and changing requirements.
• Willingness to be based predominantly at the Gold Coast and travel regularly to Ballina and Coffs Harbour.
• Tertiary qualification in management, business or a technical field is highly desirable.