Appointment Setter / Admin Support

About the role

Energy Solution Centre, a Gold Coast-based solar and battery company, is expanding and is looking for a reliable, organised and people-focused Appointment Setter and Admin Support team member to join its in-house team. The role is based at the Gold Coast showroom, Monday to Friday 8:00am to 4:30pm, with stable hours, no late nights and no weekends. It is not a call-centre churn role: there are no cold call lists, no pressure tactics and no hard selling, just structured appointment setting and customer coordination for premium solar and battery solutions.

Key responsibilities

• Respond promptly and professionally to inbound calls and online enquiries
• Greet and assist walk-in customers at the showroom
• Manage and qualify incoming leads
• Book and confirm appointments for the Solar and Battery Specialists
• Support basic admin tasks related to appointments and customer records
• Maintain clean and accurate CRM data
• Follow up professionally to keep appointment attendance rates high

Required profile

• CRM experience in a previous role
• Background in customer service, reception or outbound calling
• Strong phone manner and naturally organised approach
• Reliable, people-focused and comfortable having quality phone conversations

Required skills

• Confidence using Google Workspace
• Prior appointment setting experience is an advantage
• Solar, energy or related industry experience is an advantage; familiarity with sales processes and lead qualification is an advantage

What we offer

• Base salary of $50,000 to $60,000 depending on experience, plus performance-based bonuses
• Full training and ongoing support from day one
• Clear KPIs and a structured, supportive team environment
• Career progression to Senior Appointment Setter, Sales Support Lead and a Solar and Battery Specialist pathway

To apply, send your resume with a brief note on your customer service or appointment setting experience and the CRM systems you have used.