Service Desk Analyst

About the role

Join Toyota Finance Australia as a Service Desk Analyst, providing first‑line IT support to staff across multiple channels. This 12‑month daily‑rate contract offers the chance to work in a fast‑paced, enterprise environment.

Key responsibilities

• Deliver Level 1 support via phone, ServiceNow, email, remote tools and walk‑up.
• Log, triage, resolve and, when needed, escalate incidents and service requests while keeping accurate ticket records.
• Support end‑user technology including laptops, mobile devices, Microsoft 365 suite, Teams, SharePoint and business applications.
• Assist with device builds, provisioning, refreshes and returns using SCCM and Intune.
• Maintain asset and lifecycle records and support technology onboarding activities.

Required profile

• Minimum 3 years experience in a Service Desk, Desktop Support or End‑User Computing role.
• Strong customer service and communication skills for both technical and non‑technical users.
• Experience in a regulated or financial services environment and ITIL Foundation or related qualifications is a plus.

Required skills

• Microsoft Windows 10/11, Microsoft 365, Teams, SharePoint, OneDrive, Active Directory.
• ServiceNow or other ITSM ticketing platforms.
• SCCM, Intune, device provisioning and mobile device management.
• Strong troubleshooting, analytical and problem‑solving abilities.

What we offer

• Flexible working hours and workspaces.
• Career development programs and opportunities.