Service Desk Analyst – Inbound Team (Hybrid)

About the role

Centorrino Technologies is looking for a Service Desk Analyst to join its Inbound team in Adelaide. You will be the first point of contact for customers, delivering friendly and professional support while helping to shape a world‑class customer experience.

Key responsibilities

• Answer inbound calls and provide prompt, courteous assistance.
• Troubleshoot issues independently or with internal teams to achieve resolutions.
• Keep customers informed with clear, confident updates.
• Log, prioritise, and manage tickets in ConnectWise, owning each case through to closure.
• Collaborate with a supportive, tight‑knit team that values accountability and first‑time right solutions.

Required profile

• A mature, “own it” mindset with strong follow‑through.
• Team‑first attitude and high level of accountability.
• Clear communication and a solutions‑focused approach.
• Genuine passion for customer service and helping people.
• Eagerness to learn, grow, and develop new skills.

Required skills

• Basic IT knowledge.
• Familiarity with ConnectWise ticketing system.
• ITIL knowledge (preferred).
• Relevant IT certifications (considered a bonus).

What we offer

• Hybrid working model with regular team anchor days.
• Extensive training and development opportunities.
• Generous discounts, benefits, and cost‑price tech for personal use.
• Choice of IT equipment to support success.
• Fun team events and an inclusive, diverse culture.