Service Desk Technician – 12 Month Fixed Term
acciona · Adelaide
Job description
About the role
ACCIONA is seeking a motivated Service Desk Technician to join its Adelaide team on a 12‑month fixed‑term contract. You will provide second‑level support for computer systems, applications and mobile services, ensuring smooth IT operations for end‑users.
Key responsibilities
- Log and handle ICT incidents and service requests using ServiceNow, maintaining ticket queues and meeting SLA targets.
- Install and configure computer hardware, Microsoft software, peripheral devices and mobile devices (iOS and Android).
- Provide PC hardware support, including maintenance of printers and scanners.
- Document clear notes in ServiceNow and contribute to Knowledge Base articles.
Required profile
- Proven experience in a Level 2 support role within a large matrix organisation.
- Excellent communication skills for interacting with stakeholders.
Required skills
- ServiceNow
- Microsoft products (Office 365, Windows)
- iOS and Android mobile device support
- PC hardware configuration and troubleshooting
- Printer and scanner maintenance
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Published 53 minutes ago
Expires 1 month from now
4 views · 0 interested
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acciona
Adelaide