Service Administration Officer

About the role

Fourier is seeking a highly organised Service Administration Officer to support its service delivery team in Chatswood. This office‑based position works from 8:00 am to 4:30 pm and ensures that tickets, schedules, and customer communications are handled efficiently and accurately.

Key responsibilities

• Provide administrative support to the service delivery team, including ticket, scheduling and workflow coordination.
• Manage incoming customer calls promptly and professionally.
• Monitor service queues and assist in keeping work progressing according to priorities and agreed timeframes.
• Review and maintain accurate job, ticket and customer information across internal systems.
• Assist with customer communication, follow‑ups and general service administration tasks.
• Coordinate travel arrangements as required.
• Support timesheet, time entry and data‑quality processes to ensure accuracy.
• Liaise with internal teams to document, track and complete service activities.
• Identify and resolve administrative issues before they affect service delivery.

Required profile

• Previous experience in service administration, service coordination, or customer service administration.
• Strong attention to detail and confidence working with systems and processes.
• Clear, professional communication skills with both customers and internal stakeholders.

Required skills

What we offer

• Opportunity to work in a fast‑paced technology services environment.
• Collaborative team culture focused on customer outcomes.
• Professional development within a growing Australian tech business.