Senior Vice President, Customer Solutions Center, Australasia

About the role

The Customer Solutions Center is a new structure that develops better solutions and bundles for prioritized customer segments, housing all Mastercard capabilities and driving growth through data-driven, scalable needs-based solutions. The Senior Vice President, Customer Solutions Lead Australasia reports to the Australasia Division President and covers Australia, New Zealand and the Pacific Islands.

Key responsibilities

• Understand market strategy, industry trends and customer needs, work with the market president to prioritize opportunities and compile solutions for the Mastercard customer base.
• Empower account managers and business developers to farm and hunt, supporting account planning, opportunity identification and solutioning for frontline sales, and meet customers to support key pitches.
• Manage the capacity and focus of solution architects, product specialists and technical architects, building agile squads for complex opportunities and RFPs, requesting resources from other centers and inviting legal, finance and other functions to support solutioning.
• Drive enterprise-level pricing approaches and commercial propositions for complex solutions, and track the performance of squads and resources.
• Provide market intelligence to Product Management and Product Development teams, share best practices across the region, and identify gaps requiring additional investment.
• Own the agentic payments strategy, help market development and segment heads with demand insights, integrate acquired capabilities and support rollout planning.

Required profile

• Detailed payments experience in issuing, acquiring and fintech.
• Solid leadership and cross-functional team management experience, with a proven ability to influence and motivate others.
• Strong negotiation skills and stakeholder management, with a track record of delivering commercial performance.
• Ability to link market developments to implications for Mastercard products and services.

Required skills

• Strong understanding of industry trends and regionally relevant Mastercard products and services.
• Solid product management knowledge and experience.
• Knowledge of new technologies and methodologies such as AI and agile.
• Good understanding of product technology and APIs.
• Strong analytical and financial understanding.