Senior Technical Support Officer – Digital Media

About the role

Provide specialist technical support for digital media teaching and research across design studios, practical classes and specialist facilities at Western Sydney University’s Parramatta South campus.

Key responsibilities

• Prepare equipment, materials and teaching spaces for practical classes, laboratories and studios.
• Deliver reliable technical support and instruction during digital media practical sessions.
• Maintain digital media facilities, software, equipment and Unity project templates.
• Assist staff and students with Adobe Creative Cloud, Figma, Unity 2D, C#, HTML, CSS, JavaScript, Bootstrap, Apache servers, phpMyAdmin and MySQL.
• Manage competing technical priorities and contribute to continuous‑improvement initiatives.

Required profile

• Undergraduate degree in Visual Communication, Interactive Design or related field, or equivalent experience.
• Experience maintaining digital design or illustration studios and working with Unix‑based server operating systems.
• Strong organisational, communication and interpersonal skills, with ability to explain technical methods to inexperienced users.

Required skills

• Adobe Creative Cloud applications
• Figma
• Unity 2D and C# debugging
• HTML, CSS, JavaScript, Bootstrap
• Apache web servers, phpMyAdmin, MySQL

What we offer

• Salary at HEW Level 6: $97,693 – $104,713 per annum plus 17% super and leave loading.
• Access to staff‑only banking offers, salary sacrifice parking and novated leasing.
• Health and wellbeing support including EAP, flu vaccination, Fitness Passport eligibility and discounted private health cover.
• On‑site childcare with discounted fees at multiple campuses.