Senior Support Consultant - Product & Customer Enablement

About the role

KPMG is looking for a Senior Support Consultant to lead technical and functional support for its Community Care platform built on Microsoft Dataverse and Dynamics 365. The role focuses on ensuring customers adopt, experience, and rely on the solution across multiple client environments.

Key responsibilities

• Own end‑to‑end customer support issues, from initial contact through investigation, resolution, documentation and follow‑up.
• Communicate clearly with customers, explaining root causes, options, trade‑offs and recommended outcomes.
• Diagnose and resolve platform behaviour, configuration, localisation, process or training gaps.
• Provide guidance aligned with platform standards, best practices and long‑term solution design.
• Work hands‑on with Microsoft Dataverse, Power Platform, Power Automate and Power Pages to build, enhance and support customer experiences.
• Perform structured analysis and troubleshooting across multiple environments and deployments.
• Collaborate with Product and Delivery teams to resolve post‑implementation issues and support platform evolution.
• Feed customer insights and recurring issues back into product discussions.
• Support release readiness through documentation, customer communications and knowledge assets.
• Create clear self‑service content and internal documentation.
• Contribute to continuous improvement and scalability of support processes.

Required profile

• Hands‑on experience with Microsoft Power Platform, Dataverse and Dynamics 365.
• Strong analytical and problem‑solving abilities.
• Excellent written and verbal communication skills for customer interaction.
• Ability to take full ownership of support issues and drive them to resolution.
• Collaborative mindset to work closely with product, delivery and engineering teams.

Required skills

• Microsoft Dataverse
• Power Platform (Power Automate, Power Pages)
• Microsoft Dynamics 365