Senior Service Advisor - Heavy Vehicle Workshop

About the role

A Kalgoorlie-based truck and transport workshop, focused on Scania and Volvo trucks, is looking for an experienced Senior Service Advisor to lead customer service in a busy heavy vehicle workshop. The role suits someone with dealership or fleet experience who can coordinate job bookings, turn technical feedback from mechanics into clear service reports and deliver a high-quality customer experience from drop-off to delivery.

Key responsibilities

• Manage incoming service enquiries and schedule workshop jobs
• Liaise between technicians and customers to give timely updates and accurate information
• Interpret mechanical issues, service needs and repair priorities
• Prepare job cards, cost estimates and final invoices
• Keep parts and workshop teams aligned to meet scheduling commitments
• Proactively manage delays and customer expectations
• Assist with warranty claims and OEM liaison when required
• Improve customer satisfaction and workshop efficiency, and uphold compliance, safety and quality standards

Required profile

• Minimum 5 years' experience in a Service Advisor or similar front-of-house workshop role
• Trucks, heavy diesel or OEM dealership background highly regarded
• High-level organisational skills and excellent verbal and written communication
• Technical understanding of heavy vehicle servicing and repairs
• Manual driver's licence is essential

Required skills

• Familiarity with job management or dealership software such as Reynolds & Reynolds or Pentana

What we offer

• Salary package of up to $160,000 for the right candidate
• Relocation support for East Coast or interstate candidates
• Work in a high-performing, stable workshop with a supportive management team