Senior Performance Lead - Everyday Products

About the role

CommBank's Retail Banking Services (RBS) delivers banking products to personal and small business customers, and Everyday Banking (EDB) manages everyday banking products such as transaction accounts, savings and term deposits. As a Senior Performance Lead in Everyday Products, you will be a strategic partner to Crew, Product and Technology leaders, connecting strategy to execution and driving measurable customer and business outcomes. You will work within the Retail Banking Portfolio Optimisation team, which improves strategic planning, performance oversight, financial governance and workforce management.

Key responsibilities

• Orchestrate annual and quarterly planning and prioritisation, turning customer priorities into outcome-focused Crew commitments, OKRs, initiatives and roadmaps.
• Maintain a trusted view of OKRs, delivery flow, risks, issues, dependencies and workforce, and use these signals to forecast risks and recommend interventions.
• Provide strategic insight and decision support to Crew and Domain leaders, framing options, trade-offs and recommendations.
• Lead performance and governance forums such as Crew performance forums, with clear ownership and follow-through.
• Provide visibility of capacity, capability, resources, costs and headcount to support prioritisation.
• Resolve cross-Domain and cross-BU dependencies and risks by bringing the right stakeholders together.
• Drive continuous improvement in performance and execution, using data, digital tools and responsible AI.
• Strengthen execution discipline by embedding governance, controls and delivery standards, and escalate material items early.

Required profile

• Extensive experience across delivery, strategy and planning, transformation, performance or consulting in a complex organisation.
• Experience in financial services is highly regarded.
• Strong strategic thinking, analytical judgement, leadership and influence, and commercial and customer acumen.
• Sound understanding of risk management, governance and compliance.

Required skills

• OKRs, planning and performance management
• Data, digital tools and responsible AI literacy
• Excellent written and verbal communication, able to prepare executive-level materials

The role is ongoing, with a hybrid arrangement of at least 50% office time. Commonwealth Bank Group employees apply through the internal application system.