Senior Microsoft Engineer (Level 3) - Azure, M365, Security

About the role

An established technology services provider delivering managed IT services and Microsoft cloud solutions to commercial customers is seeking a Senior Microsoft Engineer (Level 3). This hands-on senior engineering role resolves complex technical escalations, strengthens security standards, drives technology modernisation and improves operational efficiency. It also involves mentoring engineers, setting technical standards and helping optimise customer environments.

Key responsibilities

• Serve as the primary escalation point for complex incidents across Intune, M365, Entra ID, Defender and Azure, leading root-cause analysis and problem management
• Establish and maintain security and configuration baselines, standardise settings and monitor for drift and vulnerabilities
• Modernise environments, optimise licensing and prepare technical recommendations for account managers
• Manage multiple customer tenants using multi-tenant tools, including M365 Lighthouse and Azure Lighthouse
• Automate administration with PowerShell and Microsoft Graph API, and document the solutions
• Mentor Level 1 and 2 engineers, write runbooks and knowledge base articles, and review technical changes
• Assess change requests against security, availability and operational risks and support post-change reviews

Required profile

• At least 7 years in systems engineering, cloud engineering or managed IT services, including significant Level 3 support experience
• Proven experience in an MSP supporting multiple commercial customers
• Strong understanding of incident, problem and change management
• Preferred: MD-102, MS-102, AZ-104, SC-300 or SC-500; equivalent practical experience is valued

Required skills

• Intune, Endpoint Manager, Windows Autopilot, Exchange Online, SharePoint, Teams, M365 licensing and Purview
• Entra ID, Conditional Access, MFA, SSO, hybrid identity and Entra Connect
• Defender for Endpoint, Defender for Office 365, Defender XDR and Secure Score
• Azure VMs, networking, storage, backup, RBAC, Azure Policy and Azure Lighthouse
• PowerShell scripting and Microsoft Graph API

What we offer

• Paid in Australian dollars
• Medical insurance from day one for you and your spouse (or parents if unmarried)
• Home office setup and internet allowances, gym and wellness allowance
• Certification reimbursement and flexible work from home or office