L3 Systems Engineer

About the role

An established Australian technology services provider specialising in managed IT services, cloud, cybersecurity, communications, automation, data and AI is seeking an experienced L3 Systems Engineer. You will own third-level technical escalations and combine proactive and reactive engineering to keep critical IT infrastructure available, reliable and performant, while contributing to Managed Services deployments, infrastructure projects and internal initiatives.

Key responsibilities

• Resolve complex technical escalations from Level 1 and Level 2 SOC engineers and deliver Level 3 engineering across customer environments
• Provide additional technical support and engineering coverage within the SOC when required
• Deliver Managed Services projects with the Project Management Office
• Monitor, analyse and review infrastructure monitoring platforms to maintain system performance and reliability
• Install, configure, test and maintain operating systems, applications and system management tools
• Implement and maintain security, backup and redundancy strategies
• Develop and maintain custom scripts to automate processes and reduce manual work
• Improve SOC processes, tools, hardware and software, and mentor colleagues across service delivery teams
• Document engineering activities in the ITSM platform and support occasional pre-sales activities

Required profile

• 8+ years of technical support experience in a systems integration or managed services environment
• At least 4 years in a Level 3 engineering capacity and 3+ years delivering ICT projects
• Industry certifications across multiple vendor technologies, including Cisco, Microsoft and VMware
• Sound understanding of ITIL frameworks and service management principles
• Desirable: previous experience supporting pre-sales activities

Required skills

• Cisco, Microsoft and VMware technologies
• Infrastructure monitoring and management platforms
• Custom scripting to automate processes
• ITSM platforms for documenting engineering work

What we offer

• Paid in Australian dollars
• Medical insurance from day one for you and your spouse (or parents if unmarried)
• Home office setup and internet allowances, gym and wellness allowance
• Reimbursement for industry certifications
• Flexible work, home or office, and regular team events